Cancellation & Adjustment Policy
Policy governing booking cancellation timelines, direct-to-provider payment handling, and support-led adjustments.
6.1 Cancellation by User
Users may cancel a confirmed booking through the platform or by contacting support.
- More than 1 hour before service: No platform cancellation charge applies.
- Less than 1 hour before service: Provider cancellation terms may apply and are handled directly between user and provider.
- No-show: Provider no-show terms may apply.
6.2 Cancellation by Dofurs or Service Provider
If a booking is cancelled by Dofurs or a service provider due to unavailability, unforeseen circumstances, or force majeure, users receive either:
- Priority rescheduling at no additional platform fee, or
- Rescheduling at no additional charge (user choice).
6.3 Payment and Adjustment Handling
Dofurs does not collect online payments for these bookings. Service payments are made directly to providers, and any monetary adjustments are coordinated between user and provider. Platform support may intervene for dispute resolution where appropriate.
6.4 Dispute Over Service Quality
If dissatisfied with a completed service, users must report to petcare@dofurs.in within 24 hours with details. After review, Dofurs may facilitate a fair adjustment outcome, complimentary re-service, or platform credits at its sole discretion.