Terms & Conditions

Effective Date: 26 February 2025

Last Updated: 26 February 2025

1. Acceptance of Terms

By using Dofurs, creating an account, or booking services, you agree to these Terms and our Privacy Policy. If you do not agree, you must discontinue use of the platform.

2. Eligibility and Accounts

• Users must be legally capable of entering binding contracts under Indian law.
• All registration and booking information must be accurate and current.
• Dofurs may approve, reject, suspend, or terminate accounts at its discretion.
• Users are responsible for account credential security and account activity.

3. Services and Platform Role

• Dofurs facilitates grooming, veterinary, online consultation, and home-visit bookings.
• Dofurs acts as an intermediary connecting users with independent service providers.
• Dofurs does not directly employ all listed professionals and is not liable for independent provider conduct.
• For emergencies, users should seek immediate in-person veterinary care.

4. Bookings, Rescheduling, Cancellation

• Bookings are confirmed only after confirmation notification from Dofurs.
• Rescheduling should be requested at least 2 hours before service and is subject to availability.
• Up to 2 reschedules per booking are allowed; later requests may be treated as cancellation.
• Cancellation and adjustment outcomes follow the published cancellation and adjustment policy.

5. Payments and Charges

• Supported methods include Razorpay online payments, eligible COD, and UPI options at checkout.
• Platform fee (up to 5%), convenience charges, and home-visit surcharges may apply.
• All charges are displayed at checkout; payment implies acceptance of shown charges.
• Prices are in INR and may be updated; applied price is the one shown at payment confirmation.

6. User Conduct and Responsibilities

• Users must provide accurate pet health, behavioural, and booking information.
• Fraud, abuse, impersonation, harassment, scraping, malware, or platform circumvention is prohibited.
• Pet Parents are responsible for pet behaviour and resulting damages/injuries during services.

7. Legal and Liability Terms

• Platform and services are provided on an “as is” and “as available” basis.
• Liability is limited to the maximum extent permitted by law.
• Users agree to indemnify Dofurs for claims arising from misuse or violations.
• Force majeure events may impact performance without liability.

8. Disputes, Governing Law, and Contact

Disputes should first be raised at petcare@dofurs.in for internal resolution. Unresolved disputes fall under the exclusive jurisdiction of courts in Bengaluru, Karnataka, India. These Terms are governed by applicable laws of India.

Email: petcare@dofurs.in

Company: Dofurs

Address: Dofurs, Neotown Road, Electronic City Phase 1, Bengaluru, Karnataka 560100