Frequently Asked Questions
Everything you need to know about bookings, providers, and pet care support on Dofurs.
Go to the booking section or Contact Us page, open the booking form, submit details, and our team will confirm availability.
We review profile details, service information, and onboarding checks before providers are listed for bookings.
Yes, cancellation and rescheduling are supported under our cancellation and adjustment policy. You can cancel from your dashboard or contact support.
Yes, birthday celebration requests are available through our dedicated birthday booking form.
We currently serve Electronic City and surrounding areas in Bangalore. We are expanding to new areas regularly. Enter your pincode in the header to check availability.
Payment can be made directly to the provider at the time of service, through the Dofurs platform, or via split payment depending on the service type.
Your satisfaction is our priority. Contact us within 24 hours of the service and we will work with the provider to resolve any concerns or offer a suitable remedy.
Go to your Dashboard and click "Pet Profiles" to add new pets or edit existing ones. You can add medical records, vaccination history, and behavioral notes.
Yes, we use industry-standard encryption and security practices. Your data is stored securely and never shared with third parties without your consent.
Click "Join us as a service provider" in the navigation menu or visit our provider application form. We review applications and onboard qualified professionals.